Politique d’expédition

Introduction

Welcome to BALIBARDESIGN. We are committed to delivering our curated collections of Men's Contemporary Apparel, Outerwear & Wardrobe Accessories to you safely, securely, and transparently. This Shipping Policy outlines our complete fulfillment workflow, carrier partnerships, delivery schedules, and fee structures so that you know exactly what to expect from checkout to final doorstep delivery.

Shipping Destinations & Restrictions

We currently ship to residential and commercial physical addresses throughout France.

- Physical Addresses Only: All parcels are dispatched via our international carrier partner, DHL, requiring physical recipient delivery. Consequently, we cannot ship to P.O. Boxes, APO/FPO military addresses, or overseas territories (DOM-TOM).

- Operational Fulfillment: Orders are managed, inspected, and dispatched through our logistics operations center located in Canyon Country, California, utilizing direct international cargo routing to ensure fast, continuous customs clearance and prompt transfer into the French national network.

Shipping Rates & Costs

We maintain a transparent, flat-tier shipping structure with no hidden fees, unexpected customs surcharges, or added processing costs at checkout:

- Orders of 80.00 € and above: Standard Shipping is Free.

- Orders under 80.00 €: A flat shipping fee of 15.00 € is applied at checkout.

The final shipping charge displayed on your checkout summary page represents your complete and final delivery cost.

Order Processing & Delivery Timelines

- Daily Order Cut-off Time: 5:00 PM (PST) (Pacific Standard Time, Monday – Friday). Orders completed after 5:00 PM (PST) or placed on Saturdays, Sundays, and federal holidays will begin processing on the following business day.

- Order Handling Time: 1–3 business days (Monday – Friday). During handling, each garment and accessory undergoes manual inspection, precise size verification, protective inner wrapping, and dispatch packaging.

- Transit Time: 8–12 business days (Monday – Friday) via DHL.

- Total Estimated Delivery Time: 9–15 business days (Handling Time + Transit Time).

Fulfillment Stage Breakdown:

- Order Cut-off: 5:00 PM (PST), Monday – Friday

- Handling Time: 1–3 Business Days, Monday – Friday (excluding holidays)

- Transit Time: 8–12 Business Days, Monday – Friday (via DHL)

- Total Estimated Delivery: 9–15 Business Days, Doorstep Delivery across France

Order Tracking & Split Shipments

- Shipment Notification & Tracking: As soon as your parcel is collected by DHL and enters sorting, you will receive an automated shipping confirmation email containing your direct DHL tracking number and tracking link. Please allow 24–48 hours for initial carrier scans to populate within the carrier tracking database.

- Split Shipments: To protect your items in transit, multi-piece orders containing structured outerwear (such as heavy parkas, trench coats, or leather jackets) along with delicate knitwear or accessories may occasionally be dispatched in separate cartons. In instances of split shipments, you will receive individual tracking numbers for each parcel at no additional charge.

Address Accuracy & Missing Packages

- Customer Address Responsibility: Customers must review and provide complete, verified delivery information at checkout, including recipient name, building/apartment numbers, and door codes if applicable. BALIBARDESIGN cannot be held liable for delivery delays, parcel misrouting, or returns resulting from incomplete or incorrectly entered shipping information. Reshipment of returned parcels due to incorrect address entry will incur standard re-delivery shipping fees.

- Delivered but Not Received: If tracking documentation verifies that your parcel has been delivered to your designated address but you cannot locate it:

1. Check secondary property locations (mail room, front porch, building concierge, or with neighboring units).

2. Contact your local DHL distribution office promptly with your tracking number to verify exact drop-off coordinates.

3. If the parcel remains unresolved, contact our customer desk at info@balibardesign.it.com, and we will initiate an official carrier tracer on your behalf.

Damaged in Transit

Every garment and leather accessory is packaged securely to withstand long-distance shipping. In the rare event that your package arrives damaged in transit:

- Please inspect your parcel immediately upon arrival.

- Report any physical transit damage to our customer service desk at info@balibardesign.it.com within 48 hours of carrier delivery.

- Include your Order Number, clear photographs of the external packaging condition, the carrier label, and detailed images of any affected merchandise.

Upon verification, our support team will provide immediate replacement or process a full refund per our policy.