Politique de remboursement

Introduction

Welcome to BALIBARDESIGN. We take pride in the design, tailoring, and quality of our collection of Men's Contemporary Apparel, Outerwear & Wardrobe Accessories. We want you to feel completely confident with your purchases. This Return and Refund Policy outlines our inspection guidelines, return timelines, cost allocations, and fulfillment procedures to ensure a seamless, transparent experience for all customers across France.

Return Window & Eligibility

We offer a standard 30-day return window calculated from the verified date of carrier delivery. If 30 days have elapsed since your package was marked as delivered by the postal carrier, we unfortunately cannot offer a return or refund.

To qualify for an authorized return and full refund, all returned apparel, outerwear, and accessories must satisfy our strict return condition standards:

- Pristine Condition: Garments must be brand new, unwashed, unworn, and unaltered. Items showing signs of wear, makeup stains, deodorant streaks, lint, pet hair, or any distinct odors (including cologne, tobacco smoke, or household detergents) will be disqualified.

- Original Packaging & Intact Tags: All designer hangtags, security seals, spare button envelopes, protective plastic sleeves, and branded dust bags must remain intact, attached, and undamaged.

- Leather Items: Leather jackets, belts, cardholders, and wallets must show no surface scratching, stretching, or buckle pin indentations.

- Intimate & Contact Accessories: For hygiene and consumer protection reasons, items including socks, beanies, caps, and gloves must remain completely unworn, sealed, and enclosed within their original sanitary packaging.

How to Initiate a Return (Mandatory RMA Intercept)

To ensure your return is correctly tracked, logged, and processed upon receipt, please follow these instructions:

1. Submit a Request: Contact our customer care team by emailing info@balibardesign.it.com within 30 days of receiving your parcel. Include your Order Number and the specific reason for your return.

2. Obtain RMA Authorization: Once approved, our team will provide you with a formal Return Merchandise Authorization (RMA) number and detailed shipping documentation.

3. Secure Repackaging: Place the merchandise in its original protective packaging, ensuring that tailored coats and structured jackets are folded carefully to prevent excessive creasing during return transit. Clearly write your assigned RMA number on the exterior carton.

4. Dispatch the Parcel: Ship the package to our verified receiving facility:

Return Address: 27547 MARTA LN #103, CANYON CNTRY, CA 91387 USA

Important Warning: Please do not send items back to the sender's address listed on the original shipping label without contacting us first. Parcels returned without prior customer support authorization and a valid RMA number cannot be identified by our logistics staff, will be rejected at delivery, and will not qualify for a refund.

Return Shipping Costs

- Merchant Responsibility (Damaged, Defective, or Incorrect Items): If you receive an item with a manufacturing defect, damaged during shipping, or differing from the product ordered, BALIBARDESIGN assumes full financial responsibility for return shipping. You must contact us at info@balibardesign.it.com within 48 hours of carrier delivery with your order number and clear photographic proof displaying the defect or shipping label. Upon confirmation, we will provide a prepaid return shipping label or reimburse reasonable return postage costs.

- Customer Responsibility (Customer Remorse & Preference): If you choose to return an item due to a change of mind, personal preference, or sizing issues, the customer is responsible for the direct cost of return shipping. We strongly recommend using a trackable, insured shipping service, as we cannot accept liability for return shipments lost or damaged in transit.

Restocking Fees

We believe in straightforward, upfront pricing with zero hidden deductions. We do not charge any restocking fees ($0.00 Restocking Fee) on authorized returns that meet our condition standards.

Refund Process & Timeline

- Intake & Verification (1–3 Business Days): Once your returned parcel is delivered to our receiving warehouse, our intake team requires 1 to 3 business days to inspect the items and confirm compliance with our return criteria.

- Notification: You will receive an automated email notification once your returned merchandise has been inspected and approved.

- Financial Processing (5–10 Business Days): Following approval, your refund will be initiated immediately back to your original payment method. Please note that banks, credit card companies, and payment gateways typically require 5 to 10 business days to credit the refunded balance to your statement.

Order Cancellations & Fraud Prevention

- Cancellation Window: Orders may be canceled for a full, immediate refund within 12 hours of purchase. To request a cancellation, please email info@balibardesign.it.com promptly with your order number.

- Processed Orders: Once an order passes beyond the 12-hour window and enters our 1–3 business day handling and packaging workflow, it cannot be intercepted or modified. In such cases, please receive the delivery and follow our standard return procedure.

- Fraud Prevention: To safeguard against retail abuse, BALIBARDESIGN reserves the right to reject returns and withhold refunds if items show deliberate tampering, fabric damage post-delivery, or intentional substitution.